Legendary Service
 
   
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Noramco’s culture of trust and respect, honesty and integrity, works wonders in attracting experienced, long-term employees who take pride in providing our customers with exceptional service. Legendary service is part of our culture and it’s the one reason many of our customers have been with us for more than 10 years.
 
Legendary service can be measured, too. As part of our quality program we measure key operating objectives related to order fill rates, response time, delivery timeliness, and information requests – and we maintain these key metrics at levels over 99%.
We make our legendary service available round the clock – 24 hours a day, 7 days a week. That way you can trust us to help you after normal working hours as well. 
 

"We have a 2:00pm same day guarantee but we always try to meet the customer’s need...
Some of our customers ask for material late in the day. Last week a customer phoned at 4:30pm and wanted 12 cuts delivered that day. We got it out to them… it’s not unusual."
  
Marten Maxwell,
Noramco Edmonton
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"We take up the slack too...
We had a customer that needed some cable on the weekend. It was supposed to be delivered to our warehouse on Thursday from the US, but came in late on Friday instead… So I put the 100lb reel in my car and drove it out the 100 miles to the customer’s work site early on Saturday morning. We do whatever it takes."
 
Eric Verreault,
Noramco Montreal
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